The MASCO Services Inc. (MSI) Call Center recently won the 2024 Association of TeleServices International (ATSI) Award of Excellence, recognizing MSI’s commitment to call excellence and quality standards. The award was presented by the ATSI, the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK. 

MASCO Services Call Center (MSI) is a subsidiary of MASCO. On it's 50th Anniversary, MASCO unveiled its new brand identity - The Longwood Collective. With the beginning of its new brand identity, the family organizations including MSI Call Center are now a part of Longwood Collective. 

MASCO Services Call Center (MSI) recently celebrated “Hospital Operators Day”, which recognizes and honors the efforts of our operators for their commitment, service, and dedication. We depend upon our skilled team members every day to handle a tremendous volume of page requests and hospital message center calls. The service provided serves as a critical link between physicians, patients, and hospital staff.

@MSICallCenter is hiring two experienced call center supervisors for our award-winning call center. Available shifts are: - Tuesday through Saturday, 11:00 am to 7:00 pm - Tuesday through Saturday, 3:00 pm to 11:00 pm

A prestigious specialty clinic recently engaged MSI Call Center to handle overflow calls for their entire enterprise. Operations span across 8 locations, with coverage being provided for over 600 medical professionals. Our overflow call coverage is provided during normal business hours, and enables medical providers to focus on caring for patients while we handle calls from patients, medical providers and other callers. Find out why MSI Call Center was chosen as the preferred overflow call service provider for this world-renowned medical institution.

MASCO Services Inc. (MSI) recently won the 2022 Association of TeleServices International (ATSI) award, honoring our commitment to call excellence and quality standards. We interact with our callers with the realization that every moment truly matters. We're proud to now be recognized 16 times by ATSI. We pride ourselves on our courtesy, response time, accuracy, and overall service.