More healthcare providers are turning to MASCO Call Center for overflow call service
Hospitals, doctor's offices and other healthcare providers have experienced exponential growth in call volumes from patients and providers. Many have turned to MASCO Services Call Center to help with overflow calls for a variety of reasons.
- We answer your calls when you're not available; lunches, training,, vacation coverage
- Ability to customize our business process to meet your specific, unique requirements
- We specialize in medical office answering services and are a seamless extension of your medical office. We expertly triage your calls and know when to page on-call staff or otherwise escalate emergent calls.
- Enable your medical office staff to focus on what they do best
- Because we can answer many of your callers' questions, calls to your office are significantly reduced
- You don't need to hire additional staff or expand your call center to staff for sporadic periods of higher volume. Our overflow call service enables you to efficiently manage these calls cost-effectively
Why not utilize our experienced call center team as your front office or to augment your staffing throughout the day, particularly to assist during peak periods?